Who we are

Our carers

We have built up a close knit team of experienced carers, some of whom you will meet as part of your care package. We support our care staff through continual personal development and training, including QCFs in Health and Social Care (levels 2 and 3).

Although we can’t always send you the same carer, we try to make sure that each client is assigned as few carers as possible. This allows our carers to build relationships based on trust and mutual respect.  The carer gets to know you and your routine.

If you find a particular carer is unsuitable, we will be happy to discuss changing your carer.

Duty manager service

There is always a manager available to deal with questions and problems: from changing your visits to advising on the services we provide.  Our duty manager can deal with emergencies and unexpected situations, whenever they might occur.  We use a secure IT system to make sure that we have the information we need to offer the best service and make the right decisions.


We are registered with the Care Quality Commission and we are members of Hampshire Domiciliary Care Providers. We provide services to Hampshire County Council, the NHS and a range of private clients.

Our management team

Crofton Care is run by three experienced and qualified managers:

Mrs Penny Williams — managing partner

Penny started Crofton Care in 1983. She has Level 4 NVQs in care and management, and worked for many years as a registered general nurse. She has nearly forty years of experience in hospitals, care homes and nursing homes, as well as working in the community.

Mr Mark Williams — partner

Mark has worked within the care sector since 1996. He has a Certificate in Management Studies, and is responsible for administration, policies and procedures.

Mrs Jill Russell — service manager

Jill has worked for more than twenty years in the care sector. She has Level 4 NVQs in care and management, and is an assessor for NVQ programmes. Jill manages and trains our care team, and provides direct liaison with clients.

We also have administrative assistants working to support our management and care teams.