CQC Inspection

We were inspected by the Care Quality Commission in October 2016.  The Inspector visited our offices for a full day, spoke with members of our staff, clients and family members.  The Inspector also viewed our policies, procedures, records, staff files and training records.  The latest report is available here and is available from the CQC’s website.  You can use the link on the right side of this page to find it along with our registration details.

This is a link to the summary of the 2016 report.  The full report is available from the CQC website along with copies of our previous reports.  We were rated “good” in all areas, and received an overall rating of “good”.

We’ve got a leaflet about the CQC and what it does.

Key Lines of Enquiry

There are five questions that the CQC of all care services. They’re at the heart of the way we are regulated.  All services inspected by the CQC are asked the same five questions:

Are services safe?

You are protected from abuse and avoidable harm.

Are services effective?

Your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are services caring?

Staff involve and treat you with compassion, kindness, dignity and respect.

Are services responsive to people’s needs?

Services are organised so that they meet your needs.

Are services well-led?

The leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

 

Service Ratings

From these questions services are rated either:

rating-outstanding

Outstanding: the service is performing exceptionally well.

rating-good_0

Good: the service is performing well and meeting our expectations.

rating-requires-improvent

Requires improvement: the service isn’t performing as well as it should and we have told the service how it must improve.

rating-inadequate

Inadequate: the service is performing badly and we’ve taken action against the person or organisation that runs it.

 

Developing our service

Whilst we are pleased with our rating, that doesn’t mean that we stop and rest on our laurels!  We still have an improvement plan and are continually looking at ways to develop and improve our services.

One of the most important factors in this process is feedback from our staff, clients and their families.  If you have any feedback, please use the contact us section to get in touch.

You can also read about the inspection we had in 2014 here.