We were inspected by the Care Quality Commission in February 2014 and the report was published in March 2014.
The inspection lasted for a full day and covered a range of subjects. The inspector spoke to the management team, some of our staff and some of our clients. The inspector looked at our staff and client records. The inspector found that we were compliant in these outcomes:
However, the inspector found that we had a minor non-compliance for one outcome:
We were very disappointed by this. It’s the first time that we have been found to be non-compliant with a standard (you can see our other inspection reports on the CQC website). We set to work to put this right straight away. We have an action plan in place to put the issues that the inspector found right. The plan includes:
We also formally responded to the CQC, which you can read here, and have worked to ensure that we are compliant with the standards.